HelixNet

Important: Carefully read the following Software License Agreement before downloading or using any firmware or software provided on this website. Using the firmware or software indicates your acknowledgement that you have read the document and agree to its terms. If you do not agree, immediately cancel the installation.

Read Clear-Com Software License Agreement.

Download the latest HelixNet Product Firmware, Software and Release Notes:

NOTE: All upgrade files must be un-zipped before use.

HelixNet Version 3.1

Upgrade Instructions (using the front panel menus on HMS-4X units running v1.0 or higher):
  1. Download and unzip the (2) v3.1 upgrade files to a USB Flash Drive
  2. Insert the USB Flash Drive into the USB port on the front of the Main Station
  3. Press the Menu button and navigate to the following menu: Administration > Software > Upgrade
  4. Select the .ccb upgrade file within the 4th display and press the encoder to apply. Allow the system to update.
  5. Press the Menu button and navigate to the following menu: Administartion > Software > Upgrade
  6. Select the .ubifs upgrade file within the 4th display and press the encoder to apply. Allow the system to update.
  7. Verify that the system is now updated to version 3.1.45
  8. NOTE: Make sure to update all HMS-4X units.
Upgrade Instructions (using the CCM web browser with HMS-4X units running v3.0 or higher):
  1. Download and unzip the (2) v3.1 upgrade files
  2. Navigate the CCM web browser to Home > General tab
  3. Select the .ccb upgrade file and update. Allow the system to update.
  4. Select the .ubifs upgrade file and update. Allow the system to update.
  5. Verify that the system is now updated to version 3.1.45
  6. NOTE: Make sure to update all HMS-4X units. Open a CCM window for each individual HMS-4X (the IP address on the device icon must be orange) to update that particular HMS-4X unit.


HelixNet Version 3.0

Upgrade Instructions:
  1. Download and copy the v3.0 upgrade file to a USB Flash Drive
  2. Insert the USB Flash Drive into the USB port on the front of the Main Station
  3. Press the Menu button and navigate to the following menu: Administration > Software > Upgrade
  4. Select the .ccb upgrade file within the 4th display and depress the encoder to apply


HelixNet Version 2.0


Please contact Clear-Com Support if you have questions or issues.