Service & Support

Clear-Com's support network can help you with the full range of technical issues - from software upgrades to product configuration help. With our teams of technical consultants, online resources, call center and IT management, Clear-Com can address the support needs of our users with timely and knowledgeable assistance.

Standard Warranty Support
Clear-Com offers free Global User Support on products that complies with any specification in its original order and when used under normal conditions and is free from defects in workmanship and materials during the warranty period.

User Support Center for all technical support inquiries

The Americas & Asia - Tel: +1.510.337.6600
Hours: 8:00am-5pm Pacific Standard Time

Europe, Middle East & Africa - Tel: +49 40 6688 4040
Hours: 8:00am-12:00 mid-night Eastern European Time


Extended Warranty
You can purchase an extended warranty at any time during the first two years of ownership of the product. The purchase of an extended warranty extends to five years the warranty of any product offered with a standard two-year warranty. The total warranty period will not extend beyond five years.

Note: VGC does not offer warranty extensions on UHF wireless intercom systems, or on any product with a 1-year or 90-day warranty.

Please contact your Regional Sales Manager for more detail about this warranty.
Click here to locate a Sales Contact


Repairs Support

North America, Canada, Mexico, Caribbean & US Military - Tel: +1.510.337.6600
and select option 3 for Repair Inquiries customerservicesUS@vitecgroup.com

Asia Pacific & South America - Tel: +1.510.337.6600
and select option 3 for Repair Inquiries customerservicesAPAC@vitecgroup.com

Europe, Middle East and Africa - Tel: +49 40 6688 4040
vitec.support@AVC.de

For web-based bookings and repairs in Europe, Middle East and Africa
please click on the following link and have your client name and password ready
https://www.AVC.de/if/vitec/


Out of Box Failures Support

Contact Customer Services in your region:
North America, Canada, Mexico, Caribbean & US Military - Tel: +1.510.337.6600
customerservicesUS@vitecgroup.com

Asia Pacific & South America - Tel: +1.510.337.6600
customerservicesAPAC@vitecgroup.com

Europe, Middle East and Africa - Tel: +44 1223 815000
customerservicesEMEA@vitecgroup.com







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® Clear-Com, A Vitec Group brand.
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