Warranty & Support Policies

Standard Limited Warranty:

Covers the new products and explains warranty periods, coverage, and remedies.Download Standard Limited Warranty Document

 

Extended Warranty Program:

The Extended Warranty program provides continuous warranty coverage for up to an additional 24 months beyond the Standard Limited Warranty. Click here to learn more

 

Advanced Warranty Replacement Program:

The AWR program extends the advanced replacement coverage on your Clear-Com products for up to 24 months from the date of purchase. If the Clear‐Com product covered under the AWR stops working, a replacement will be delivered, prepaid ground shipment, at no additional charge. Simply return the non‐working unit, prepaid ground within 30 days for a full credit.
Click here to learn more

 

Repair Information Forms (RIF):

Forms to complete when requesting warranty or non-warranty repair service. Provides us with key information such as product name and serial number, problem description, quantity, etc.  Download the Repair Information Forms:

  1. Clear-Com Service: (XLS),  (PDF)
     
  2. Clear-Com Headsets: (XLS)(PDF)
     
  3. Clear-Com Wired Beltpacks: (XLS)(PDF)
     
  4. Clear-Com Tempest products: (XLS)(PDF)

 

Standard Warranty B-Stock:

Covers used products sold “as-is” from B-stock, including warranty period, coverage, and remedies.  Download Standard Limited Warranty of B-stock Products

 

Technical Support and Repair Policy:

Describes technical support options, contact information, Repair requests and Repair Authorizations (RAs), and Return Material Authorizations (RMA). Provides process to follow, shipping information, contact information, and shipping information for sending equipment to Clear-Com. Download Technical Support and Repair Policy

 

Commissioning Statement of Work:

Describes what is included as part of an Application Engineer’s site visit for a System Commissioning, and the Customer’s responsibilities to ensure the effort goes as smoothly and efficiently as possible.  Download Commissioning Statement of Work

 

Credit Card Authorization

To authorize the purchases of product and / or when authorizing payment on an account, you must contact Clear-Com via phone at +1-510-337-6600. Please note: We no longer accept fax, email, or any other forms of electronic transmittal of credit card information