Upgrade (Firmware)

Note: HelixNet linking must be reconfigured after an upgrade from a previous HelixNet version.

To upgrade your device, you must import the upgrade file provided by Clear-Com. You will do this on this page. A linked HelixNet Main Station must be upgraded from the host device (the device that the browser is currently addressing). The units cannot be upgraded by proxy.

Upgrading to HelixNet 3.1 or later requires the following upgrade files:

A .cbb file that covers HMS-4X and all other HelixNet devices except for the HXII-BP.

A ubifs.gz that covers the HXII-BP.

Note: When upgrading your Main Station, any units connected to it (Remote Stations, Speaker Stations and beltpacks) will also be upgraded. Please make sure you wait until total upgrade is complete. Only the Computer to HelixNet Main Station transfer is shown in this screen. Please check progress of additional devices on the device menu screens. Connectivity during upgrade will be sluggish. DO NOT POWER CYCLE the device during upgrade.
Note: All devices in a Link-Group MUST be running the same version of the software.
Note: As part of your system housekeeping, you MUST make a new configuration backup file when you upgrade your system. The old configuration file will not work on the upgraded system.
  1. Navigate to Home > General in the CCM.

  1. Expand the Upgrade option (click on ‘+’).

  2. Click Select File and navigate to the upgrade file (.gz extension). Select the upgrade file to upload it.

  3. When the upgrade file is loaded, Upgrade will light up. When this happens, click on it to upgrade. When the upgrade is finished, the unit will reboot by itself.