Connecting Agent-IC to LQ Over a Firewall

Agent-IC traffic must be able to reach the LQ behind the firewall. Port forwarding rules must be created in your firewall and the LQ device must be given the external facing IP address and port. The LQ uses port 6001 (TCP/UDP) for Agent-IC traffic.

Agent-IC to LQ  over a firewall

  1. Create a port forwarding rule within the firewall that forwards all Agent-IC TCP/UDP traffic to the LQ behind the firewall.
  2. Open the CCM (the browser-based management interface hosted by the LQ). Navigate to Device>Network.
  3. In the External Connectivity section, enter the external IP address and port as configured in your router/firewall.External network configuration
  4. In the CCM, create an Agent-IC user account. Navigate to Accounts>Agent-IC>and create new account.
  5. Open the Agent-IC client application on your mobile device. Navigate to Settings and enter the following connection information:
    1. Username (as entered in Step 4 above)
    2. Password (as entered in Step 4 above)
    3. LQ Server (the firewall external address as entered in Step 3 above: in this example
    4. LQ port (your external facing port as configured in Step 3: in this example 6300).

    Your Agent-IC client should now have connectivity to the LQ host from inside and outside the facility.

Using HTTPs

If you are using HTTPs, it is advisable to recreate the security certificate after Step 3. To do this, in the CCM navigate to Device>Network>Security and click the yellow Regenerate button (LQ 4.0 and above).

Regenerate security certificate

Note: If you are using LQ 4.0 and above you must reboot the device and re-enter the IP address to force the certificate to renew.