Technical Specifications
Software Applications
| Software Applications | |
|---|---|
| Eclipse |
Host Connection Profiles: 2 Keysets: 23 Assignable: Talk, Listen and Controls in EHX Talk/Listen: Tap to latch (if allowed), push for momentary Call signal: Initiation and indication Tally Indication: Audio Presence, In-Use, Panel/Client Connected Reply key: 1 - Shows incoming Point-to-Point talk for immediate response. Hidden by default, pops up and provides operating system notification Character Support: Arabic, Cyrillic, Hangeul, Hebrew, Hiragana, Kanji, Katakana, Latin |
| LQ |
Host Connection Profiles: 2 Keysets: 24 Assignable: per assigned channel to Talk, Listen, Call, Control Events and Remote Mic Kill in LQ’s CCM Talk/Listen: Tap to latch (if allowed), push for momentary Call signal: Initiation and Indication Tally Indication: Audio Presence, Call, Control Events 1 & 2 Reply Call key: 1 - Shows incoming Call signal on a Channel for immediate response. Hidden by default, pops up and provides operating system notification Character Support: Latin |
| LQ in HelixNet Link-Group | Station-IC LQ functionality is available when LQ is linked in a HelixNet Link Group. |
Audio Settings
| Audio Settings |
|---|
|
Audio Controls and Indications
| Audio Controls and Indications |
|---|
|
Minimum System Requirements
| Minimum System Requirements | |
|---|---|
| Host Intercom System |
|
| Windows | Version 8 (minimum), Version 10 or above (recommended) Computer and Processor: 1.6 GHz, 2 core (min) Memory: 4.0 GB RAM (min) Hard Disk: 3.0 GB (available) Display: 1024 x 768 (min) |
| MacOS | Version: 10.14 (min), 10.16+ (recommended) Computer and processor: Intel Duo Core Processor (min), Apple M1 Memory: 4.0 GB RAM (min) Hard disk: 1.5 GB (available) Display: 1280 x 800 (min) |
| Note: | Please contact your Clear-Com representative for use with older Eclipse versions |
Audio
| Audio | |
|---|---|
| Eclipse | |
| Audio Encoding | G.722 – Wideband - 7 kHz audio-coding within 64 kbit/s |
| Frequency Response | 50Hz-7kHz |
| LQ | |
| Audio Encoding | Opus – Configurable 12kHz-20kHz within 16-128kbit/s |
| Frequency Response | 100Hz-12kHz, 100Hz-20kHz |
| LQ in HelixNet Link-Group | |
| Audio Encoding | WavPack – Fixed Wideband 10kHz within 320kbit/s |
| Frequency Response | 20Hz-10kHz |
| Note: | Frequency Response is additionally filtered depending on use |
Latency
Latency is measured on local network with user selected network presets which induce latency with processing and Forward Error Correction for network resilience. Measurements are averages that include inline adaptive Echo Cancellation and Silence Suppression. Final latency performance is heavily dependent on configuration, computer, audio peripherals and network.
| Eclipse/Station-IC Latency | |
|---|---|
| Windows |
Station-IC to 4-wire: LAN 85 ms, WAN 92 ms, Internet 117 ms |
| MacOS |
Station-IC to 4-wire: LAN 109 ms, WAN 115 ms, Internet 145 ms 4-wire to Station-IC: LAN 85 ms, WAN 107 ms, Internet 177 ms Station-IC to Station-IC: LAN 185 ms, WAN 205 ms, Internet 305 ms |
| LQ Series to Station-IC Latency | |
|---|---|
| Opus Latency (With LQ Local mix at default High Quality) | |
| Windows |
Station-IC to 4-wire: High 60ms, Balanced 90ms, Low 110ms 4-wire to Station-IC: High 115ms, Balanced 115ms, Low 115ms Station-IC to Station-IC: High 197ms, Balanced 202ms, Low 246ms |
| MacOS |
Station-IC to 4-wire: High 67ms, Balanced 88ms, Low 109ms 4-wire to Station-IC: High 76ms, Balanced 76ms, Low 76ms Station-IC to Station-IC: High 94ms, Balanced 140ms, Low 152ms |
| WavPack Latency - (when LQ Series are linked to HelixNet Stations) | |
| Windows |
Station-IC to LQ 4-wire: High 106ms, Balanced 106ms, Low 106ms 4-wire to Station-IC: High 115ms, Balanced 115ms, Low 115ms Station-IC to Station-IC: High 177ms, Balanced 187ms, Low 223ms |
| MacOS |
Station-IC to 4-wire: High 109ms, Balanced 109ms, Low 109ms 4-wire to Station-IC: High 76ms, Balanced 76ms, Low 76ms Station-IC to Station-IC: High 171ms, Balanced 183ms, Low 176ms |
Bandwidth
| Bandwidth, Opus and WavPack (LQ only). For EHX see Network Ports in this chapter. | |
|---|---|
| Eclipse |
With Far-end Silence Suppression & bidirectional Forward Error Correction |
| LQ |
Low quality:
Balanced quality:
High quality
|
| LQ in HelixNet Link-Group |
|
Network Specifications (Version 1.0)
| Network Specifications | |
|---|---|
| Network Protocols |
Ethernet IPv4 – Unicast Audio and Control Opus - Audio Codec for LQ WavPac - Audio Codec for LQ in HelixNet Link-Group |
| Network Connectivity | Ethernet, Wi-Fi, 3G, 4G, LTE (as available on device) |
Network Ports
| Network Ports | |
|---|---|
| Unicast | Port 443 TCP – Optional Usage Data to Diagnostic Service Port 6001(configurable) TCP – System Management to/from Station-IC Port 6001(configurable) UDP – Audio Streams to/from Station-IC Port 8080 TCP – Online Licensing Activation to/from CodeMeter |
| QoS Tags | DSCP=41, Assured Forwarding (AF) |
Network Jitter Tolerance
| Software Type | Jitter Tolerance |
|---|---|
| Eclipse | Station-IC Rx: LAN: <=160ms, WAN: <= 400ms, Internet: <= 600ms
E-IPA Rx: Configurable LAN: <=12ms, WAN: <= 120ms, Internet: <= 200ms |
| LQ |
Station-IC Rx: High: <=400ms, Balanced: <= 500ms, Low: <= 600ms . LQ Rx: (Configurable) High: <=60ms, Balanced: <= 60ms, Low: <= 100ms, Very Low: <= 200ms |
| LQ in HelixNet Link-Group |
Station-IC Rx: High: <=400ms, Balanced: <= 500ms, Low: <= 600ms LQ Rx: <=128ms automatically adjusted to network performance |
Endpoint Resource Use
| Software Type | Resource Use |
|---|---|
| Eclipse | 1 port on IPA/IVC card |
| LQ | 1-3 See LQ Resource Estimator |
| LQ in HelixNet Link-Group | 1 |
Theory of Operation
Eclipse or LQ Host Intercom System (the server) provides a network connection and includes user credentials for Station-IC (the clients) in its database. Server allows use of DNS and declaration of External IP address of an optional third-party network Router. Client logs onto the server with its credentials and establishes an encrypted RTP audio stream(s) via UDP and control via TCP. Single UDP and TCP port is required in each direction. Eclipse systems route and mix all audio for the client centrally and stream a complete mix to the clients running on a Windows or MacOS computer. LQ systems intelligently route audio ethernet packages dependent on loudest talkers and listen levels to be mixed on the client.
Privacy
Station-IC optionally collects usage data to troubleshoot and continuously improve the application. The data collected is limited to Station-IC and the use of connected equipment and is transferred to Clear-Com managed diagnostics cloud servers. The data collected does not include any content or personal data. The data collected is stored and managed according to the Clear-Com Privacy Policy. Data-Usage and related communication to Clear-Com diagnostic cloud services can be disabled by the customer.