News & Stories

– Agent-IC restores confidence in clients switching to virtual events –

Clear-Com® warmly welcomes Singapore-based company, The Production People (TPP), to their growing network of global rental partners. TPP has a 22-year old history, beginning as a small enterprise providing sound for parties and growing into a one-stop production services provider for live events offering audio, lighting, video and rigging services. TPP has fostered a loyal client base throughout Asia and earned a reputation for superior customer service in the region, so when COVID threatened the live events market, they were determined to find a way to continue to exceed customer expectations.

“I saw the need for reliable comms as virtual events became part of the new normal,” said TPP owner, Sheldon Gooi. “New safety restrictions meant that audiences in a single location would be limited and spread across multiple rooms and venues. Comms between these sites would be crucial.”

“MICE” events (meetings, incentives, conference, exhibitions) make up a large part of Singapore’s live events, and during COVID, they have been limited to 250 people per event, separated into 50 people per “zone,” each of which is in a separate location. Difficulty communicating across remote locations can often lead to end-user frustration, so TPP wanted to find an effective and trusted solution in anticipation of this issue.

They worked with local Clear-Com partner, Electronics & Engineering PTE LTD (E&E), who caught their attention with Clear-Com’s Agent-IC® Mobile App.

“The fact that Agent-IC could be connected to a hard-wired system made it a secure and reliable solution for linking remote sites, said E&E Sales Manager, Gordon Tan.

“We had a few trials with event organizer clients before partnering with Clear-Com, and they were so impressed, it sold me too!” said Gooi.

TPP has since been able to carry out live events in a virtual capacity, with some onsite deployments as well; Agent-IC has been essential in keeping these events running smoothly.

“Clear-Com and Agent-IC have restored confidence in our clients who are forced to be physically separated in today’s circumstances,” concluded Gooi.

“We’re proud to welcome a company who is as dedicated to customer satisfaction as we are,” said Clear-Com’s Regional Sales Manager for Southeast Asia, Hans Chia, “and we look forward to supporting TPP in today’s event formats, as well as in live, in-person events once they resume.”


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