Digital Powerline Device Statistics and Messages

You may see the following statistics and messages in the Arcadia Central Station CCM:

Powerline statistics
Collision rate

25-35% - high

≥ 35% - very high

Error rate

0-0.1% error - low data quality

≥ 0-0.1 % error - very low data quality

Bandwidth

40 - 130 Mbps - working range

15 - 40 Mbps - low data rate

≤ 15 Mbps - very low data rate

Voltage

< 18 V DC - very low power

< 24 V DC - low power

> 24 < 31 V DC - working range

> 31 V DC - high power

Condition Steps to take
The Powerline data collisions are high or very high

  1. Check if Powerline is overloaded

  2. Check cable shielding

  3. Check HelixNet user stations

The Powerline data quality is low or very low

Note: can be caused by external interference or too many devices trying to use the same carriers

  1. Check if Powerline is overloaded

  2. Check for cross-connected Powerlines

  3. Check cable shielding

  4. Check HelixNet user stations

The Powerline voltage is low/very low

  1. Check if the Powerline is overloaded

The Powerline voltage is high

  1. Check the HelixNet user station and the cable that connects it

The Powerline voltage at [name] endpoint is unbalanced.

  1. Check cabling for continuity and resistance between pin 2 and 3

  2. Check the HelixNet user station

HXII-DPL Powerline device is not reachable.

  1. Power cycle the Powerline device and the connected user stations

  2. Contact Clear-Com if the problem persists

HXII-DPL Powerline device has a connection >7.

  1. Check the number of connected HelixNet user stations

  2. If the problem persists when the number of connected units is ≤ 7, check the integrity of the Powerline cable shields

Note:To ensure good audio quality, consider adding more HXII-DPL Powerline devices to your system.