Agent-IC Mobile App for Eclipse HX

Mobile App for Remote Intercom Access

Turns smartphone or tablet devices and select wearables into fully-featured mobile user panels

Connects over Wi-Fi, 3G, 4G and LTE networks

Up to 32 clients on a single IVC-32-HX interface card

Up to 64 clients on a single E-IPA-HX interface card

No external server required

Password controlled access to Eclipse HX system with secure audio encryption

Agent-IC licenses allocated on demand by matrix using a floating licensing scheme

Free app download via Apple iTunes or App Store for iOS devices or via Google Playstore for Android devices

Version 8.0 or higher for iOS; Version 5.0 or higher, including select wearables for Android

NOTE

Mobile and wearable devices are not included with Agent-IC client licenses. An IVC-32-HX or E-IPA-HX interface card with one or more free ports and one or more unallocated client licenses is required.

Technical Specifications

Platforms Supported

iOS:
Designed to operate on all smartphone and tablet devices
iOS Version: 8.0 or higher
EHX Version: 8.5 or higher

Android:
Designed to operate on the latest smartphone and tablet devices.
Download the free app from Google Playstore to test specific make and model.
Android Version: 5.0 or higher
EHX Version: 8.5 or higher

Keys Per Page

Auto-adjusts to specific device screen size and resolution.
Range: 4+ Reply Keys (smaller smartphones) to 23+ Reply Keys (iPad Pro)

Audio

Audio Codec: G.722 (7.4 K/Hz audio bandwidth)
Audio Encryption: AES-128
Local Mix Level Control: Yes
Mic Mute and LS Cut: Yes
Communication Modes: Partyline, Conference, Point-to-Point, IFB, ISO, etc.

Network

Type: Wi-Fi, 3G, 4G, LTE (as available on device)
IP Bandwidth: 140kb/s, bi-directional per client (with silence suppressiondisabled)
Silence Suppression: Optional
Ports Required: 1
Port Number: Default 6001 (configurable)
DNS Support: Yes
Minimum Latency: Varies depending on device make and model

Miscellaneous

Bluetooth Headset Support: Yes
Speakerphone Mode: Yes
Background Operation: Yes
Presence Indication: Yes, for other Agent-IC clients
Call Signaling: Yes
Reply Key Support
International Character Set
Arabic, Cyrillic, Hangeul, Hebrew, Hiragana, Kanji, Katakana

Hardware Requirements	Software Requirements
Eclipse HX System Frame: – Eclipse HX-Delta – Eclipse HX-Median – Eclipse HX-Omega	EHX v8.5 or higher
IVC-32-HX Card	EHX v8.5 or higher
E-IPA-HX Card	EHX v10 or higher
iOS Device (iPad, iPhone, iPod, iWatch)	iOS 8.0 or higher
Android Device (tablets, smartphones, smartwatch)	Android 5.0 or higher
Download Agent-IC App from Apple Store Download Agent-IC App from Google Store
Need to provide host Eclipse HX Dongle ID (Hardware ID) with order

Features and/or Benefits

Intuitive User Interface

Easy-to-use interface is designed to be consistent with other user panels, such as V-Series. It is configured similar to a dedicated intercom panel, which enables users to monitor and/or contribute to assigned matrix resources. The convenient “Swipe-to-Latch” gesture is easy to use and avoids inadvertent key latching. The large Talk and Listen keys allows easy readability and functionality on smaller devices, such as on smart phones. All keys include an individual mix level control.

Fully-Featured Intercom

Users can access pages of six keys on phone devices and up to 15 on tablets. The mobile app is fully-featured with intercom capabilities: point to point calling, point to multi-point group calling, partyline, PTT, local cross-point audio level control and notifications.

Associated Products