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Gen-IC

Virtual intercom service enabling real-time communications without intercom hardware.

Details

Gen-IC Virtual Intercom
• Worldwide Intercom Service by Clear-Com
• Agent-IC & Station-IC Virtual Clients
• LQ Analog & Virtual Interfaces
– 2-wire, 4-wire, GPIO, I.V. Direct (IVC), SIP

I.V. Core Technology
• Decentralized audio mixing & routing
– Channels: 24
– Transports: Call, RMK, Logic
• Globally Linked or Regional Deployment
• Adjustable low latency Opus codec per port interface port

Gen-IC Supports Various Deployments
• Virtual Intercom
– Fully virtual multi-channel intercom
• Hybrid Intercom
– Virtual Clients for on-premises systems
• Bridging Intercom
– Multiple sites without specialized hardware or networking

Gen-IC Essential
Virtual Intercom
• Up to 12 Channels
• From 8 to 144 Agent-IC & Station-IC
• Up to 6 Linked Gen-IC
– Monthly or Annual Subscription

Gen-IC Premium
Hybrid- & Bridging Intercom
• Up to 24 Channels
• From 8 to 384 Agent-IC & Station-IC
• Up to 6 Linked Gen-IC/LQ
• Up to 80 LQ Interface Ports
– Monthly or Annual Subscription

Configuration
• CCM browser setup, config & status

SkyPort Administration Portal
• Clear-Com Partner Transactions
• Workspaces for Gen-IC & LQ
• User & Credential Management

Item Code

Gen-IC Essential: Virtual Intercom
GEN-IC-ESS-8U-M: 8 users for 1 Month
GEN-IC-ESS-8U-Y: 8 users for 1 Year
GEN-IC-ESS-12U-M: 12 users for 1 Month
GEN-IC-ESS-12U-Y: 12 users for 1 Year
GEN-IC-ESS-16U-M: 16 users for 1 Month
GEN-IC-ESS-16U-Y: 16 users for 1 Year
GEN-IC-ESS-24U-M: 24 users for 1 Month
GEN-IC-ESS-24U-Y: 24 users for 1 Year

Gen-IC Premium: Hybrid- & Bridging Intercom
GEN-IC-PREM-8U-M: 8 users for 1 Month
GEN-IC-PREM-8U-Y: 8 users for 1 Year
GEN-IC-PREM-12U-M: 12 users for 1 Month
GEN-IC-PREM-12U-Y: 12 users for 1 Year
GEN-IC-PREM-16U-M: 16 users for 1 Month
GEN-IC-PREM-16U-Y: 16 users for 1 Year
GEN-IC-PREM-24U-M: 24 users for 1 Month
GEN-IC-PREM-24U-Y: 24 users for 1 Year
GEN-IC-PREM-32U-M: 32 users for 1 Month
GEN-IC-PREM-32U-Y: 32 users for 1 Year
GEN-IC-PREM-48U-M: 48 users for 1 Month
GEN-IC-PREM-48U-Y: 48 users for 1 Year
GEN-IC-PREM-64U-M: 64 users for 1 Month
GEN-IC-PREM-64U-Y: 64 users for 1 Year

Gen-IC is available from Clear-Com partners around the world.

Note: Gen-IC user capacity can be used with Agent-IC or Station-IC. Additional licensing for Agent-IC or Station-IC is not required

Technical
Specifications

Capacity

Gen-IC Essential
• Up to 12 Channels
• From 8 to 144 Agent-IC & Station-IC

Virtual Clients
• Up to 6 Linked Gen-IC
Monthly or Annual Subscription

Gen-IC Premium
• Up to 24 Channels
• From 8 to 384 Agent-IC & Station-IC

Virtual Clients
• Up to 6 Linked Gen-IC/LQ
• Up to 80 LQ Interface Ports

Monthly or Annual Subscription

Compatibility

LQ Interfaces v5.0+
Agent-IC v2.10+
Station-IC v1.4+

Licenses

Delivery: Instances delivered to SkyPort; Workspace from Clear-Com Partner
License Host: SkyPort
Activation: Via SkyPort
Validity: Duration of a Committed Subscription. Starts with Activation
Duration: 1 Year/Month with Initiation – Auto renewal if not cancelled
Transferable: Yes, via SkyPort Workspaces and user management
Recovery: Contact Clear-Com

Note: Gen-IC user capacity can be used with Agent-IC or Station-IC. Additional licensing for Agent-IC or Station-IC is not required.

Network Specifications | Firmware Release 1 +

Gen-IC & LQ Link Groups
For Gen-IC Virtual Intercom and linked LQ interfaces

Network Protocols

Ethernet IPv4–Unicast Audio and Control
Layer 3 routable
DNS – Domain Name Server
HTTP & HTTPS–M System Management
Port 655 TCP – Link Group Audio/Database
Port 6001… (random) TCP – System Management
Port 6001… (random) UDP – IVP Audio Streams
Multicast: None

Audio

Resolution: 12, 24 bit
Sample Rate: 24, 48kHz
Frequency Response: 100 - 12kHz or 100 - 20kHz
Audio Encoding: Opus

Network Parameters

Bandwidth: 0.04-0.10Mb/s per output
Custom or preset settings 
Bit Rates: 16, 32, 48, 64, 128kbps
Packet Size: 5, 10, 20, 40, 60ms
Network Jitter Tolerance: Custom or preset settings
Jitter Buffers: 0 - 1000ms
QoS Tags: DSCP=34, Assured Forwarding (AF=41)
Mandatory: Google Service Access

Resources

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